Your rights when dealing with debt collectors.

Hello all! Yesterday I released the post on how to deal with phone calls from debt collectors, so today it’s the time to expand this topic and tell you what your creditors can do and what they can’t.
Creditors are entitled to contact you to collect unpaid debts. They can contact you by letter, phone call or home visit.
But they have to act within the law and obey a number of rules that are set down by the Financial Conduct Authority (FCA).

What debt collectors can’t do!

The FCA have set out rules on what they consider to be unfair debt collection practices. These include:

  • Calling you at work without permission
  • Discussing your debts with an employer or family member
  • Refusing to deal with advice agencies
  • Pressuring you to borrow more money to pay off debts
  • Pretending to have legal powers they do not have
  • Adding unreasonable charges
  • Continuing to contact you when the debt is being disputed

If a creditor repeatedly fails to follow these rules, the FCA can issue a warning, impose a fine or withdraw their credit licence.

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